Zen Pour FAQs

Shipping Notice!

Due to a higher volume of orders, our current delivery times are approximately 3–4 weeks. We truly value your patience and are doing everything possible to process and ship your order as quickly as we can. Every order is packed with care to ensure your tea experience arrives safely and beautifully.

What currencies are your products available in, and do you ship internationally?

Yes! We ship worldwide, and all prices are shown in USD. International orders may be subject to local taxes or customs fees depending on your region.

I just placed an order — when will it ship?

We’re just as excited for you to enjoy your Zen Pour ritual as you are to receive it. Please allow 7–14 days for your order to be processed and shipped. Most orders arrive within 3 weeks of your purchase date.
Tracking numbers will be sent 3–5 business days after your order has been shipped.

If you haven’t received a tracking number after 7 business days, please email us at zen.pour.co@gmail.com and our team will be happy to assist.

Can I cancel my order?

Yes, cancellations are accepted before your order has been shipped.
Once shipped, we’re unable to modify or cancel the order, but you can follow our return policy below for a refund once your item arrives.

What is your policy if I’m not satisfied with my purchase?

We offer a 100% money-back guarantee if your item arrives defective or damaged.
You’ll have 30 days after contacting us to return your product for a full refund. Customers are responsible for purchasing their own return label. Once we receive your returned item, we’ll refund your full original purchase amount.

Please include your name and order number on the return parcel to ensure your refund is processed quickly and correctly.

Help! I entered the wrong address.

No worries — mistakes happen! If you entered an incorrect address, simply reply to your order confirmation emailwith the correct details or reach out to us at zen.pour.co@gmail.com as soon as possible.
If we’re notified within 24 hours of purchase, we’ll update your address. Unfortunately, we cannot issue refunds for incorrect addresses submitted without notice after that time.